Practice principles

Our values and how we operate

Our approach to our clinical practice is to improve the accessibility, sustainability and acceptance of psychological services within our community.

We take a holistic approach to counselling and assessment, in that we work across multiple areas of life. These include child development and life history, personal and family relationships, mental and physical health and wellbeing, stressors related to work and study, and your links and interactions with your community and broader society.

Some of our most meaningful values that we have committed to uphold across our clinical practice are:

  • Effectiveness and best practice
  • Respect
  • Compassion
  • Acceptance and inclusivity
  • Accountability and responsiveness
  • Professionalism and ethics

We live in a culturally diverse society, and as such we are committed to cultural inclusiveness, social justice, and reconciliation with the original custodians of the land upon which we all live: the Aboriginal and Torres Straight Islander peoples.

Your rights as a client

What you can expect

This information serves as an agreement for accessing our psychological services. If you have any questions or concerns regarding this information, please bring these up with your psychologist.

Data collection

We collect some basic personal information in the first session to enable us to provide you with service. None of this information is shared with anyone. The exception to this is if your service is funded by another body (e.g. Medicare, ATAPS), in which case we share the data required and no more.

Privacy and confidentiality

Confidentiality is one of our utmost concerns. Everything discussed in session, and even the fact that you are a client, is kept strictly confidential. This includes from other members of your household or family.

While Narthanya Psychology endeavours to protect your privacy at all times, there are some things that are important for you to know. In providing psychological services we are dedicated to supporting your ongoing wellbeing and the wellbeing of those around you. If we identify that you are at immediate risk of harm, from yourself or from others, or that someone else is at immediate risk of harm, we have a duty of care to ensure your safety. When these concerns are identified we will speak with you about this and explore options.

Information security

Narthanya Psychology is committed to keeping data secure. Notes may be taken by your psychologist to be kept as part of your confidential client file. All client information is kept in a locked filing cabinet and is accessed only by your psychologist. Any information stored electronically is protected by encryption.

Our psychologists

The psychologists at Narthanya Psychology are fully registered with the Australian Health Practitioner Regulation Agency, and are bound by the Australian Psychological Society Code of Ethics and Ethical Guidelines.


Counselling sessions typically last for one hour. Psychological assessments can take anywhere from two hours to several one hour sessions, depending on the nature of the assessment. The frequency of sessions is something you can negotiate with your psychologist, however weekly sessions are generally recommended at the outset.

If you are late for a session, please call or text your psychologist to let them know. In most cases the session can begin when you arrive and will still end at the scheduled time. If you would prefer to reschedule your session please note that a cancellation fee may apply.


If for some reason you will be unable to attend your session, we kindly request that you contact your psychologist (via phone, text or email) to reschedule at least 48 hours in advance. This gives other clients the opportunity to make use of that vacant spot. If notice is not given a cancellation fee may apply.

If you do not show for your scheduled session your psychologist will attempt to contact you to check in and to see if you would like to reschedule.