Psychology sessions over teleconference

From April 2020 we are able to offer telehealth psychology sessions under Medicare. Telehealth services have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for our clients.

Please note that when lockdown restrictions are in place, all sessions will be conducted by Telehealth.

What is Telehealth?

A "Telehealth" session is a psychology or counselling session, with your regular psychologist, done remotely over the phone or internet. This option is available to all new and existing clients who prefer not to leave home to come in for a face to face session. We can have voice chat sessions over the phone, or can do video-conferencing or text-based chat over the internet.

How does it work?

For video-conferenced sessions we use Zoom or Halaxy. Prior to the appointed time, your psychologist will email you a link to the session. When the time comes, you'll simply need to click the link to join the "room."

You will need a stable internet connection and a camera on your device. Many people find using a headset with a microphone improves the quality of the session.

You will also need to ensure you have a quiet space where no one can interrupt or overhear the conversation.

What is the cost?

Most of our Telehealth sessions have the same fees as our regular sessions.

Video sessions are covered by Medicare the same way your face to face sessions are. Existing clients can use the Mental Health Care Plan they have already. New clients simply need to call up their GP and let them know you're after a new Mental Health Care Plan for a referral to a psychologist.

Clients who hold a Commonwealth concession card, are under 16 years of age, or are more vulnerable to COVID-19 will have their Telehealth sessions bulk billed. This means there is no out-of-pocket cost.

All other clients may need to pay a gap fee - Please see our Fees and Rebates page for more information.

If you would prefer to have a voice-only/phone session, or text-based chat session via our secure chat room, please note that these types of sessions are presently unable to qualify for a Medicare rebate.

Voice and phone sessions come with the same fees as all other sessions, however text-based chat sessions are significantly cheaper. Please have a chat with your psychologist if you'd like to explore this option.

How do I get started?

Simply get in touch with us to book your first session! We're happy to have a free chat over the phone or email about how you'd like to move forward, and to answer any other questions you have.